Frequently Asked Questions (FAQs)
At MOD we are dedicated to compiling the best of the best assistants across the US. We search for qualified and eager individuals that LOVE to help people. All of the MOD Assistants are covered for professional liability and each assistant passes a full background check before working with any client.
All of our assistants have access to technology that allows them to track time, expenses and notes that are easily accessible to you.
All of our assistants have at least one year experience in administration or care-taking roles. They also go through our five-point hiring process which includes a full background check and have two full weeks of training before taking on clients of their own.
We assign assistants based on four criteria: skill set, location, schedule and personality. We want to make sure that your assistant has the skills necessary to do the job and works well with you. That is why we ask you so many questions during the on boarding process!
We currently have assistants available to work with clients in person in Denver, CO and Pittsburgh, PA. We also have virtual assistants that can work with clients nationwide.
You and your assistant will set your schedule together. Our normal business hours are from 8 AM – 8 PM EST. Generally, our in-person clients choose a specific day and time each week to have their assistant visit their home or office. Our virtual assistants work on a more flexible schedule, completing projects based on deadlines the client’s give them. We encourage that you check in with your virtual assistant by phone once per week to stay on track.
We suggest that you start small when establishing a new relationship with an assistant. This enables you and your assistant to get to know each other, establish a workflow and expectations. Having a lengthly, urgent’ list from day one usually results in missed deadlines and frustration for both parties.
Most of our assistants have extensive backgrounds with many skills in addition to those listed in core services. If you have a task outside of the list, ask your assistant if they feel qualified to handle it. If they do not, they will be happy to locate someone for you to handle it – whether inside or outside the MOD organization.
At this time we do not provide: child care services or transportation, handyman services, or medical care services.
All of our assistants are paid a very competitive rate for this industry. They do not expect or rely on tips from clients. If an assistant does an over the top job and you would like to thank them through a tip, that is 100% your decision!
We pride ourselves in finding the best match for both our clients AND our assistants. The benefit of working with a company like ours, instead of working with an individual, is the access to our entire group of assistants. If for some reason you are not pleased with the assistant we pair you with, please let us know. We will find a new assistant match for you and credit your account the time it took to train your first assistant.
We ask for 24 hours notice to cancel any particular appointment. If less than 24 hours is given, you will be billed 50% of the scheduled time in order to pay your assistant for time they set aside for you.
RECURRING CLIENT QUESTIONS
Recurring clients are those who need help from their assistant on a consistent basis. Recurring clients are guaranteed their tasks will be completed by the same assistant each week and enjoy a lower hourly rate. There is a two hour per week minimum for recurring clients as well as an initial 60 day commitment, with a 2 week cancelation policy following those 60 days.
No, you do not. You can choose to spread those hours throughout the week. We have a minimum of 2 hours per week for recurring clients as well as a 1 hour minimum for onsite visits.
As a recurring client, the minimum billing is two hours per week. If you are consistently under that two hour minimum, per our client agreement, your assistant may add time to your invoice to meet that minimum.
If you don’t believe you have enough weekly tasks to meet that minimum, we do offer our ‘Project Rate’ in which there are no weekly minimums. During your initial call with your MOD Team Lead, we will discuss what rate best fits your needs.
For vacations or circumstances that arise where you will not need your assistant’s services, please let us know ahead of time so you will not be billed the 2 hour minimum.
On your weekly invoice, your assistant will track all time worked for you and note what projects / tasks they worked on and completed.
If you need to cancel or suspend your service at any time, we ask that you give two weeks notice in order to give your assistant adequate time to find replacement work. Simply let your assistant and MOD Team Lead know that you will be suspending service. If a negative situation arises with your assistant and you would like to handle it directly with MOD, please contact us at 303-957-7149 or firstname.lastname@example.org.
If you love working with your assistant and want to offer them a full-time position, that is great! If your assistant accepts that offer, we require a $1,500 referral fee for the placement.