MOD Assistants got its start by providing personal assistance services to the Denver/Boulder metro. Not only have we expanded to two additional local markets, but we listened to client feedback and added virtual assistant services. This allows us to serve more clients and offer them every option to make their lives easier. We understand that there might be some hesitation and questions surrounding hiring a virtual assistant. Therefore, we’ve answered our most Frequently Asked Questions to better inform you of our process and your options.
What can I delegate to my virtual assistant?
Virtual assistants each have their own set of skills and strengths. When you decide to work with MOD, we pair you with an assistant that meets your skill and availability requirements. Here are just some of the various tasks you can hand off to your virtual assistant.
- Email and calendar management
- Client communication/relationship management
- Data entry
- Online research
- General administrative tasks
When working with MOD Assistants, how am I assigned my virtual assistant?
We assign virtual assistants based on skill set, schedule, and personality. We want to make sure that your assistant has the skills necessary to do the job and works well with you. This is why we ask many questions during our onboarding process with you to ensure that we pair you with the best assistant.
What if I want my assistant to do something that wasn’t originally on my task list?
Most of our virtual assistants have extensive backgrounds with many skills. If you have a task outside of the list, ask your assistant if they feel qualified to handle it. If they do not, they will be happy to locate someone for you to take it – whether inside or outside the MOD organization. One of the most valuable aspects of working with MOD Assistants is that we are a team with varied backgrounds and skillsets. While each assistant works individually with his/her client, we come together when we need advice or help with something. MOD Assistants also values continued education, and we provide regular training to our assistants on popular tasks and topics.
Being virtual, how do we ensure a good working relationship?
Luckily, there are many different technologies available to make working with a virtual assistant successful. In the ever-increasing digital age, hiring a virtual assistant is often a wise decision. Video conferencing platforms, calendar sharing, workflow apps, and file hosting services are just a few of the many technologies out there to make working with your virtual assistant successful and streamlined. We also recommend weekly or routine check-in calls to make sure everyone is on the same page.
How are schedules determined?
You and your assistant will set your schedule together. A virtual assistant generally works a more flexible schedule and completes projects based on the deadline given. If there are ongoing, routine tasks, they will work this into their weekly schedule. It’s vital to maintain open and transparent communication about any changes to the schedule and priorities.
What is the most important aspect of making this work?
We suggest that you start small when establishing a new relationship with your virtual assistant. This enables you and your assistant to get to know each other, set a workflow and expectations. Having a lengthy, urgent list from day one usually results in missed deadlines and frustration for both parties.
One of the most beneficial aspects of working with a virtual assistant is that it is customizable and flexible. MOD Assistants offers fractional virtual assistant services so that you can start off slow, build up the relationship and delegate more tasks as needed. We offer a few different packages and pricing options to fit your needs and comfort level. We’d love to talk to you about our virtual assistant services and how we can help you grow your business and make your life easier. Contact us today!