Maybe you’re looking to become a Virtual Assistant, or your business is in need of some help and you’re considering hiring one. (P.S. we know a few!) Either way, it’s important to be aware of the skills that are vital when looking to become or hire a VA.
While every position is different and has tasks that require specific skills, here are 10 of the most common ones asked of a virtual assistant:
- Communication: When it comes to virtual assistance, communication is key. Since face-to-face interaction is uncommon or infrequent, they need to be able to reach clients and contacts clearly, concisely, and effectively through both written and verbal communication.
- Time Management: Whether they’re balancing tasks for multiple clients or are working full time for one, a virtual assistant must manage their time effectively while working remotely. They should be able to accurately assess how long tasks will take and be able to complete them before their deadline.
- Self-Motivation: Similarly, because VAs are working independently, it’s necessary for them to motivate themselves to complete projects. Since they work outside of an office they’ll have to schedule and plan their day according to what needs to get done and how they work best.
- Organization: While it may seem obvious, organizational skills can’t be overlooked! A virtual assistant often holds their clients’ sensitive information (passwords, documents, etc.) and has to ensure their safety by always keeping files in a secure place that is easy to navigate and sort. This is also necessary for efficiency while working–they should know where everything they need is at all times.
- Technical Proficiency: Because a VA is working virtually, they’ll not only need to be proficient in a variety of apps for scheduling, bookkeeping, social media, email, etc., but they will also be responsible for troubleshooting any technical issues themselves.
- Reliability: A virtual assistant should be easily accessed (during their agreed office hours) and should reply to communication in a timely manner. This also means that out-of-office time should be communicated well in advance to avoid confusion or missed deadlines.
- Email Management: One of the most requested services for virtual assistants is email, or inbox, management. A VA should know how to organize an inbox by creating folders and filters, and consistently flagging important emails while marking spam.
- Social Media: While this used to not be a requirement, it’s hard for a VA to get around needing social media skills these days. Many clients will want help with posting, content creation, or management of their business’s social media accounts. This also includes a knowledge of different platforms and the strategies needed for engagement on each.
- Research Skills: It’s very common for a client to ask their VA to research a topic or gather information and then present their findings. Whether they’re looking for market research, information on new apps, or speaking opportunities–a Virtual Assistant should be able to dive into their clients’ topic and then give them an in-depth report.
- Administrative Skills: And, of course, it’s important for a virtual assistant to carry out any normal administrative tasks such as data entry, travel planning, appointment scheduling, and email organization.
While these are only 10 of the most common skills that are vital for virtual assistants, the specific skills that are required will vary depending on the job. If you are a VA, make sure to brush up on these skills, then highlight them in your resume and cover letter. And if you are a business owner, be sure to ask about these skills when interviewing potential VAs. Or, better yet, work with a company like MOD who vets their assistants and matches you with your perfect fit.
Sound like what you’re looking for? Then get in touch today and let us know how we can help!
